Privacy policy
PRIVACY POLICY
Love Sock Company and its affiliates (collectively, “Love Sock Company”, or " Love Sock Co." or “we”, ) are committed to safeguarding and respecting your privacy.
This Privacy Policy applies to our website (“Website”) and governs our data collection, processing and usage practices. By using our Website, you consent to the data practices described in this Privacy Policy. If you do not with the data practices described in this Privacy Policy, you should not use our Website. By accessing the Website, you are accepting and agreeing to the practices described in this Privacy Policy.
COLLECTION AND USE OF PERSONAL INFORMATION
We may collect information that identifies an individual (“Personal Information”), including your first name, last name, email address, shipping address(es), and billing address, for several purposes and at several places on the Website, including without limitation:
In connection with your purchase of one of our products;
When you provide us with your Personal Information such as by sending an email to us or signing up to receive a newsletter or our events listing;
When you register to establish a user account on our Website;
When you provide Personal Information in connection with your participation in any of the forums we make available to our customer community; and
When you interact with third party social media websites (such as Twitter, Facebook, Instagram, Pinterest, Google Plus, etc.).
Purchases. If you transact business with us, for example by purchasing our products, we collect information about the transactions. The information we collect includes your Personal Information, such as your name, email address, billing information, shipping information, and other related information. Although we use third party payment processors to process any purchases made on our website, we or our vendors may retain limited information in order to respond to fulfillment questions or inquiries, communicate with you about your account, and for other business purposes.
Personal Account and Profile. When you register to obtain a user account on our Website (any such person, a “Registered User”), including but not limited to the Love Sock Company Website (located at http://www.lovesockcompany.com), you may be asked to agree to our Privacy Policy and the Terms and Conditions of our Website. You also may be asked to provide Personal information, including your first and last name and email address to create your account and establish a password and profile. If you do provide your email address, it will allow us to send you your password if you should forget it. We will also use that Personal Information to establish and maintain your membership and provide you with the features we provide for Registered Users and for the purpose of contacting you about upcoming news and events relevant to Love Sock Company.
Emails and Newsletters. We use the Personal Information you provide when you send us emails or sign up to receive our newsletter to respond to your request. For example, we will use your email address to reply to an email you sent us or to send you communications about news and events related to Love Sock Company. Personal information submitted as part of our email newsletter is used for the purpose of managing the newsletter.
Love Sock Company Discussion Boards/User Posts. Our Website may permit you to submit ideas, photographs, user profiles, pictures, videos, data, questions, comments, suggestions, or other content, including Personal Information, such as on profiles, blogs, videos, and message boards or to our Support page. We or others may store, display, reproduce, publish, distribute, or otherwise use this information online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to you. We also may use that Personal Information to establish and maintain your membership and provide you with the features we provide for Registered Users, and for the purpose of contacting you about upcoming news and events relevant to Love Sock Company. Love Sock Company may use the personal and non-personal browsing information you provide on your public page to promote the mission of Love Sock Company. Others may have access to and/or the ability to share this content with third parties. Love Sock Company does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. This Privacy Policy does not apply to any information that you disclose publicly, share with others, or otherwise upload onto the publicly available portions of our Website.
Automated Collection of Information. We and our third party vendors may collect information about users’ IP addresses when they submit a form on our Website. We may use information about your IP address to administer our Website, analyze trends, change the content of our Website based on your needs, gather information about visitor movements and purchases, provide you with more relevant content and advertisements, provide you with a better user experience, and improve the effectiveness of our Website. We also may use your IP address to enhance our security, test our Website, and help diagnose potential problems with our server.
We may assign your device one or more cookies to facilitate access to our Website, personalize your online experience, and provide you with relevant advertisements. A cookie is a small text file that is stored on a user's computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Website. A persistent cookie remains on your hard drive for an extended period of time. These cookies may be delivered by us or third parties. We may use cookies to allow you to use the website without having to re-enter your username and password; enhance or personalize your website usage and shopping experience; and improve the functionality of the Website. We may use third party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect anonymous information about your visits to our Website and your interaction with our advertising and other communications. We do not have access to or control over cookies or other features that they may use. This Privacy Policy does not cover the information practices of these third party advertising companies and other websites.
DISCLOSURES OF PERSONAL INFORMATION
We employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to, fulfilling orders, delivering packages, obtaining user feedback, sending postal mail and e-mail, providing marketing assistance, providing search results and links, maintaining, enhancing or adding to the functionality of the website, and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purposes
In addition, we may disclose information collected from and about you as follows: (1) you expressly request or authorize us to do so; (2) we believe the information is needed to comply with the law (for example, to comply with a search warrant, subpoena or court order), respond to a government request, enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, third parties or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; (5) in anticipation of and in the course of an actual or potential sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations in which case your information may be provided to the purchaser or resulting entity; or (6) to address disputes, claims, or to persons holding a legal or beneficial interest. We may share aggregate, non-personally identifiable information about website users with third parties.
SOCIAL MEDIA
Our Website interfaces with social media networks such as Facebook, Instagram, Pinterest, Google Plus, and Twitter. You may have the opportunity to connect to www.lovesockcompany.com through Google+ or Facebook’s application program interfaces (“API”) when you register for lovesockcompany.com, or after you have registered for lovesockcompany.com. If you connect to lovesockcompany.com through Google+ or Facebook, either when you register or after you have registered, we will collect, store, and use in accordance with this Privacy Policy any and all information you agreed that Google+ or Facebook could provide to lovesockcompany.com through their APIs. Your agreement (and our access to your information) takes place when you instruct, accept, or allow Google+ or Facebook to register you for a lovesockcompany.com account or otherwise connect to lovesockcompany.com through Google+ or Facebook. The information lovesockcompany.com may access, collect, and store may include the following, among other information, as allowed by you, Google+ or Facebook’s API, and your privacy settings: your name, profile picture, email address, gender, birthday, location, friends’ names and pictures, and any other information you make publicly available via either social media network.
Our Website also may use social media plugins (such as the Facebook "Like" button) to facilitate social media functions. When you visit our Website, the operator of a social media plugin may set cookies or other tracking technology on your browser, enabling that social media operator to recognize individuals who visit our Website. If you are logged into a social media website while browsing on our Website, the social media plugins may allow the social media website to receive information about your visit-including the pages that you viewed-and connect the visit to your Personal Information. The social media plugins also grant us permission to access and use the information that you post or store on the applicable social media service, in accordance with the privacy policy of that service and the privacy settings that are applicable to your account, and to store the username and password you use to log-in to the applicable social media service. This allows us to share information about your activities on our Website with other users of their social media website. For example, Facebook social media plugins allow Facebook to show your Likes and comments on our Website to your Facebook friends. Your use of social media plugins is subject to each social media website's privacy policy, so we encourage you to use care and thoughtfully read the privacy policy of each social media website that you use. We have no control over the information that social media websites or plugins collect, store, or use. Before connecting to lovesockcompany.com from a social media website or using a social media plugin on lovesockcompany.com website, please be certain that you understand the social media website's privacy policy and how it may gather information about what your access to our website, and what you view on lovesockcompany.com.
TRACKING & COOKIES
We use Cookies and similar tracking technologies to track the activity on our service and ecommerce store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
DO NOT TRACK
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, and our Website currently is not capable of honoring or responding to those signals.
SECURITY OF PERSONAL INFORMATION COLLECTED VIA THE WEBSITE
Love Sock Company has implemented reasonable measures to secure the information that you choose to provide to us. However, no website can fully eliminate security risks. We restrict access to Personal Information to certain individuals and organizations that need to know the information in order to operate, develop, or improve our services. We are committed to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
PROCESSING YOUR PERSONAL DATA
Service Providers have access to your personal data only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Bing Ads Remarketing
Bing Ads remarketing service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page: https://privacy.microsoft.com/en-us/PrivacyStatement
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy
CALIFORNIA PRIVACY RIGHTS
California law permits our customers who are California residents to request certain information about our disclosure of Personal Information to third parties for their direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:
Love Sock Company
11700 Split Tree Circle
Potomac, MD 20854
CHILDREN
The Website is not directed at children under the age of 13. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly request Personal Information from anyone under the age of 13 without requiring parental consent. Persons under 13 years of age are specifically prohibited from submitting any personally identifiable information about themselves or other persons under 13 years of age. Any person who provides their Personal Information to Love Sock Company through the Website represents that they are 13 years of age or older.
THIRD-PARTY SITES
The Website may include links to other websites. You should consult the respective privacy policies of these third-party sites. This Privacy Policy does not apply to, and we cannot control the activities of, such other websites.
How to Access, Change, or Delete Your Personal Information
You can update, correct, or delete your Personal Information, or remove it from our system by making a request to us at the contact information provided below, or by logging into your account to update, correct, or delete your Personal Information. Requests typically receive a response within thirty (30) days. If the request cannot be resolved provided within that time frame, we will provide the requesting party with an estimated date by which the information will be provided. If for some reason access is denied, we will provide an explanation of why access has been denied.
CHANGES AND UPDATES TO THIS PRIVACY POLICY
As Love Sock Company , its products, and its services change from time to time, may this Privacy Policy is expected to change as well. We will notify you of changes to this Privacy Policy by posting the amended Privacy Policy on the website at least thirty (30) days before the effective date of the changes. If you have provided us with your email address, we will also notify you of any material changes to the Privacy Policy that affect your rights by sending an e-mail at least thirty (30) days before the effective date of the changes to the e-mail address you most recently provided to us. We encourage you to keep the e-mail address you provide to us current, and to promptly notify us of any changes to your e-mail address, so that you may receive any notices we send to you regarding material changes to this Privacy Policy. If you do not agree to the new Privacy Policy, you should stop using the affected website(s), and if you are a registered user, you may cancel your account with us within the thirty (30) day period by contacting us at customerservice@lovesockcompany.com and you will not be bound by the new Privacy Policy. Otherwise, the new Privacy Policy will take effect after thirty (30) days. Our employees do not have the right to modify this Privacy Policy orally or otherwise.
QUESTIONS?
If you have questions about this Privacy Policy, please contact us by email at love@lovesockcompany.com or visit http://www.lovesockcompany.com
Love Sock Company
11700 Split Tree Circle
Potomac, MD 20854
USA
Effective Date: March 1, 2020